Welcome to your Help Center!
Are you just getting started, exploring new tech skills, or running into a hiccup?
We are here to guide you every step of the way with our help center hub.
Use the quick links below to jump to what you need:
1. Getting Started
Begin your tech journey with confidence.
How do I create an account?
Just click Sign Up at the top of the site. Enter your name, email, and create a secure password. We will send you a confirmation email; please open it to activate your account.
How do I enroll in a course or learning path?
- Browse through our Courses or Learning Pathways.
- Select the one that aligns with your goals.
- Click Enroll Now or Start Learning.
For free courses, you’ll get access right away. For paid ones, just follow the simple checkout steps.
Where can I find my enrolled courses?
Log in and go to your Dashboard. You will see all your active courses, progress, and any certificates you have earned.
How-To Guides
Begin your tech journey with confidence.
How do I access course lessons and materials?
Once enrolled, head to your course dashboard…
How do I track my progress?
Your course will automatically update…
How do I join live sessions or Q&As?
If your course includes live events…
🛠️ 3. What is causing problems or troubling you?
Troubleshooting & Technical Help
Let us fix any bumps in your learning journey
Vidoes not loading properly or not playing as expected?
Try these quick fixes:
I. Refresh the page
II. Use a different browser (E.g., Google Chrome, Brave, Mozilla Firefox).
III. Clear your browser cache.
If that does not work, email us at support@[yourdomain].com with a screenshot. We have got your back.
Cannot log in or forgot your password?
Click “Forgot Password” on the login page. Enter your email, and we will send you a link to reset it.
Course not showing up in your dashboard?
Make sure you are logged in to the right account (check your email). If the issue persists, please let us know—we will resolve it promptly.
4. Learning Support
We are here to help you succeed, every step of the way.
Not sure where to start?
That is okay! Here is a quick guide:
- 🌱 New to tech? Start with a beginner-friendly course like “Intro to Data Science” or “Cloud Basics with AWS.”
- 🎯 Switching careers? Try a full learning path—each is designed to take you from zero to job-ready.
- 🧠 Already have some skills? Jump into an intermediate or advanced topic.
Do I need a tech background to join?
Nope! Our courses are built with beginners in mind. We explain every concept clearly and provide lots of real-world examples to help you learn by doing.
Is mentorship available?
Yes! Select courses include access to mentors or peer communities. You will see details on the course page or in your dashboard after enrolling.
👩🏫 5. Instructor or Mentor Support
Real help from real people who care.
How do I ask the instructor a question?
Can I book a 1-on-1 mentorship session?
When can I expect a reply?
🎓 6. Certification & Course Completion
Earn proof of your progress.
Question 1:
Do I get a certificate after completing a course?
Yes! Once you complete all lessons and quizzes, your certificate will be automatically added to your dashboard. You can download it, share it, or even link it to your resume or LinkedIn.
Question 2:
Are the certificates verifiable?
Absolutely. Each certificate has a unique verification code. Employers or institutions can use it to confirm your achievement
Question 2:
What do I need to complete a course?
To earn your certificate, just:
- Complete all lessons
- Pass the quizzes or assessments
- Mark all modules as done
We will do the rest!
📄 7. Policies & Terms
Know your rights, and ours too.
What is your refund policy?
We offer a 7-day refund on most paid courses—no questions asked. If you are not satisfied, just email us with your course name and account details.
How is my personal data used?
We only collect what is necessary to deliver your learning experience. Read our full Privacy Policy for details on how your info is stored and protected.
Where can I find your terms of use?
Our full Terms & Conditions are available for anyone to read. By using our site, you agree to follow the rules outlined there.
✉️ 8. Contact & Support
Still need help? We are here for you.
How do I reach support?
You can either:
1. Fill out our Support Request Form
OR
2. Email us directly at support@nextstepintech.com
When are you available?
🕘 Monday – Saturday | 9:00 AM – 12:00 AM (East Africa Time)
We respond within 1–2 business days.